Just thought I’d impart a few tips and pointers about registering your Wacom Bamboo tablet and downloading your bundled software (it’s actually more complicated than it looks…).
1.) In order to download your free programs you first need to register on the Wacom website as a new user and then register your tablet. To do this you will need:
- a valid email address
- a password to use with your Wacom account
- the serial number of your tablet
- the name of your tablet model
- the name of the operating system you will be using
2.) Go to the Wacom website and down the options list on the left hand side you will see a “Download Software” link. This will take you to the page where you can register as a new user.
The website has changed slightly (again… I only just updated this 6 months ago). Many people will now need to add these steps to get to the “Register New User” page.
2.1. Go to the Wacom website, here.
2.2. Make sure you have selected the region which is appropriate for you. (Most of the regions are fairly obvious and easy to check from the web address, e.g. http://www.wacom.com/en-gb will be the UK website in English, http://www.wacom.com/en-au will be the Australian website in English, http://www.wacom.com/ja-jp will be the Japanese website in Japanese, etc.)
2.3. Click on Support.
2.4. From the list click Register Product.
2.5. Select the product you want to register and click Submit.
2.6. And now continue with Step 3 below.
3.) Unless you already have a Wacom account, choose the “Register New User” option.
4.) Fill in the required details and then click “Register“.
5.) Once registration has been completed successfully, you will be taken to your main account page or dashboard. From there, click on the second tab, labelled “Register New Product“.
Here you MUST make sure of the following:
- you have chosen the correct tablet model (e.g. Fun Pen and Touch)
- you have chosen the correct OS (e.g. Mac OS X)
Your Serial Number is on the back of your graphics tablet, under the barcode. There should be a sticker on the back with your model code (e.g. CTH-670), and a barcode under that, and underneath the barcode will be your serial number. It will be labelled S/N (Serial Number) and should be a mixture of 10 letters and numbers.
If you don’t choose the correct tablet model your serial number will not match up properly. This will not only cause issues with your product registration but may also affect whether or not you can access your software bundle. So double checking your info would be good at this point.
6.) Once you have successfully registered your tablet, you should be able to access your downloads from the Dashboard. I have included a screenshot of mine as a guide.
Obviously where mine says “Request Download Again” yours should say “Start Download” or something similar. You will be issued a Software Key to use to register your product, which will be available on the dashboard and will also be emailed to you.
If the download or the software key doesn’t work, I have heard it is possible to request a new one from Wacom. You would have to contact them directly though, either through their website
or by email or telephone.
As I’ve mentioned in other posts, there is a time limit for using the software key. Remember to allow yourself time for the download AND the install.
FYI – A quick summary on the actual download process:
There is no time limit on WHEN you download your programs, and if you have a HD faliure or some other issue you can redownload any of the programs you want.
However, as soon as you start a download you are issued a serial key code. This activation code has a time limit of about 8 hours. After that your serial key will become invalid so make sure you leave yourself time to download and install your software within the time frame.
ALSO… if you run out of time don’t panic!
If you don’t manage to get the download done in time you can just click “Request download again” and you will be issued with a new serial key code to activate your software.
I hope this helps.