I am not having a good week with technology – my Mac HD failed (again) and my Kobo just crashed. My Mac I got fixed using AppleCare, which I found out expires tomorrow!! Yes, I’m living on the edge, cutting it pretty fine!!! (x_x;)
But my Kobo was another story. It has never crashed before and I felt a bit at a loss. But then practical thinking kicked in and I actually managed to fix it in less than 10 minutes. My solution is at the bottom of the page, but one of these other less violent methods may work for you.
So the symptoms were as follows:
- Kobo Touch stuck on one page
- No response from touching the screen
- No response from pressing the Home button
- No response from sliding the Power button for 5, 10 or 30 seconds
- No response from connecting to power supply (just green charging light)
Methods to Try
I tried these things first, as recommended by many users.
1. A Basic or Standard Reset
This will just reboot the device.
(You are meant to turn your device off before doing this but generally the reason you are doing a reset is because the device won’t respond. The people who write these instructions probably didn’t think that far. Anyway.)
To do this:
1.) Turn off (if you can).
2.) Locate the tiny reset button which is either at the top near the power button or on the bottom of your Kobo.
3.) Use a piece of wire or a paperclip or a mechanical pencil and press the button down until you feel it click.
4.) Your Kobo should restart.
(This didn’t work for me. My Kobo power light just flashed blue twice and then the light went dark again. The screen was still stuck on the same page.)
2. A Factory Reset
This wipes your device and restores it to the Factory settings.
To do this:
1.) Turn off (if you can).
2.) Slide the Power button and press the Home button at the same time. The Power light should start flashing blue.
3.) Keep holding both buttons until you see your device screen restarting itself.
(As above, this didn’t work for me. My Kobo power light just flashed blue a few more times and then the light went dark again. The screen was still stuck on the same page.)
3. Connecting to a Computer
Sometimes this can jump start the device, shocking it into responding. Just connect using your cable and see if anything changes.
(As before, this didn’t work for me. My Kobo didn’t even acknowledge the connection and neither did my Mac.)
4. My Solution
Sometimes all your device needs is a good kick up the backside.
At this point I got a bit annoyed and disconnected my Kobo from my Mac. And then proceeded as follows:
1.) Connect your Kobo cable to your laptop (PC, Mac, whatever computer you have available) but not to your device.
2.) Get a good grip on your device and push the cable connector into the Kobo with a certain amount of force (but obviously not so much it damages the device).
3.) Hold the cable connector and continue to apply pressure (but again not so much it damages the device).
My device responded after about 10 seconds and went to the usual “do you wish to connect to this computer” screen.
After I ejected my Kobo and disconnected from my Mac, the screen locked for a few minutes and went completely blank. However, I slid the power button to turn it off and then turned it back on again and it was fine.
It seems OK now. Turns on and off, sleeps, all my books are still there and responding, my home button works… A very strange glich.
However all’s well that ends well (^-^)b
AND AN EXTRA NOTE IF ALL ELSE FAILS…
Recently I was actually given a Kobo Touch to fix that failed with all of the above. However I managed to jump start it by using my solution above but connected to a mains socket rather than a computer.
I would only recommend this method if all other options have failed as it could potentially kill your device completely.
I used the usb plug adapter that came with my iPhone and a surge protected plugboard. The device took much longer to respond (maybe up to 40 seconds of pressure) and a few attempts (although this may just be that I did not try for long enough at first). But yes, if you are willing to take the chance give it a whirl. The owner said all her books were still there and it has been working fine ever since, so could be worth it.
P.S. If you have gone through this and managed to recover your ebooks, I recommend you back up your books using Calibre. You can use Calibre to make a library of the ebooks on your Kobo and store them on your computer. Plus you can then back up the whole library to an external drive so you have them saved if your HD fails. If you are interested have a look at my post (btw Calibre is freeware):