Posts Tagged With: not working

Solving the iTunes Store “blank page” Issue

Just wanted to share this as it took me ages to work out why this was happening but only a few minutes to actually fix it.

So the symptoms…

> On opening iTunes, and selecting the iTunes Store, the home area would be sporadic bits of content with large gaps of nothing.
> When clicking through the tabs there would be nothing or just one or two bits of random content
> The App Store, Podcasts and iTunes U had absolutely nothing – just a completely white blank page

So I have spent a good amount of time wandering around the internet to see if I could find anything to help me. Apparently a LOT of people have had this issue (-_- ; )

Some people had quite extreme solutions like resetting keychains and putting through lots of commands and processes and deleting things as root. Others suggested changing the date or time or language.


The one page that caught my eye and actually ended up solving this straight away was actually from Apple Support. But it was to do with issues signing in with your Apple ID.

Screen shot 2016-07-10 at 13.15.03

It had nothing to do with blank pages in the iTunes Store.

So why did it catch my eye?

Because it mentioned Safari, root of all evil and program of death and mayhem. (Oh, you are thinking that perhaps I am being mean, harsh, unfair? Read this post and then judge me.)

After having said issues with Safari before, I pretty much blocked everything I possibly could in the Safari Preferences.  However, I did not delete it. For this reason:


evil Apple

There will always be something; some reason that you need some default Apple program to run other things.

And I was right. Because what the Apple Support page says is…

If you’ve blocked cookies in Safari, you might be asked to sign in repeatedly when you try to view your account information in the iTunes Store.

And I thought, this has nothing to do with my problem. I can sign in fine. It can’t work… Surely… I mean, iTunes has nothing to do with Safari. I don’t even use Safari. How can that possibly change anything…? And other people have deleted and reset all sorts of complicated things. Can Safari really be that annoying? Can it really have that much destructive power inside my system that it stops iTunes working?

Of course the answer is


I went into the Safari Preferences and in the Privacy tab reluctantly changed Block Cookies from “Always” to “From third parties and advertisers“.

Screen shot 2016-07-10 at 13.06.05

Closed Safari. Restarted iTunes. And yes, everything worked! It all loaded. EVERYTHING. I could browse Apps and Podcasts galore.

So yes… Now it works.


If you want to look you can find the original Apple Support message here:

I hope this helps.

Categories: Mac & OS X | Tags: , , , , , , , , , , , , , , , , , , , , , | Leave a comment

A Solution for Solving OS X System Font Issues

So if you are reading this I assume you are plagued by OS X’s inability to cope with having more than one copy of the same font installed. 

You can easily tell if this is your issue as you will be constantly annoyed by capital A boxes.  See the example below ↓

Screen shot 2014-07-07 at 21.12.56
I was quite worried when I first saw this but actually it is a very minor problem in terms of fixability.  I had been installing a lot of custom fonts earlier in the day so it wasn’t difficult to put 2 and 2 together as to what was causing it. 

Two things must ye know of this issue…

(Blackadder Season 2 quote – I couldn’t resist – the wise woman  conversation is one of the best scenes in the whole show)

First… Macs make a fuss if you install multiple versions of the same font.

Second… The default Mac font is Lucida Grande, so this is generally the culprit for the vast majority of issues.

So with this knowledge in hand let us continue.

Surprisingly, you don’t actually have to delete or uninstall anything (or at least I didn’t) to solve this problem.   You do have to ensure that you resolve the conflicting fonts though to ensure that the problem doesn’t keep reoccurring.  But don’t worry, my solution is pretty simple.


Step One: Resolving conflicting font issues

The easiest way to do this is by using Font Book.  Because Font Book is a default OS X install straight from Apple it will tell you exactly what your Mac is unhappy with.  So…

1.)  Fire up Font Book

Applications > Font Book

2.)  Make sure you have selected the All Fonts list, then go down the font list until you come to a font that has an issue – any font with a clash will have a yellow triangle next to it. 


3.)  Right click on the font and from the drop down menu choose Resolve Duplicates.

Screen shot 2014-07-07 at 22.15.39

If the issue is successfully fixed the multiple versions of the font will be turned off. 

Screen shot 2014-07-07 at 22.15.49
Step Two: Making your Mac realise that you have solved the font issues

So in order for your Mac to actually acknowledge that you have sorted out your conflicting font issues you need to empty your font cache.  A simple restart does not do this (yes I did try it as I always prefer not to use sudo commands unless I have to).  Your Mac will not notice all your hard work resolving all the font conflicts except under duress.  So…

 NOTE: You need to be an Administrator in order to use a sudo command so change users if you are not currently logged in as one.

1.) Open a Terminal window.

Finder > Go > Utilities > Terminal

Screen shot 2014-07-07 at 23.06.25

Screen shot 2014-07-07 at 23.08.25

2.)  Close all the apps that are running then type or copy and paste the following command:

sudo atsutil databases -remove

Screen shot 2014-07-07 at 23.17.54


3.)  You will be asked for your admin password.  Type it in.  The cursor will not move as you type so be careful.

4.)  Once the command has run (you will see several lines of script) close Terminal and restart your computer.  It is important that you do this straight away.

And that’s it!

Hopefully you will now find your OS X all happy and font issue free!  Hooray!

Categories: Mac, Mac & OS X, Macbook Pro | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 4 Comments

A Solution to Problems with Skype Video Calling

This is just a quick post about some problems I had with video calling on Skype recently.

If you arent sure how to make a video call on the new Skype (version 6) please read the walk through on the Skype website here

So my problem was that, although I had previously tested my built-in Macbook camera was working (but not running in the background) and I could even see myself under the Audio/Video tab in Skype Preferences, every time I pressed the video call button it tried its best to switch to video and then reverted back to voice call. 

Screen shot 2013-05-18

I really didnt understand what was going wrong.  As usual I turned to the internet for help, but in the end I managed to solve it myself with a few pointers to the reasons causing the problems.  Continue reading

Categories: Free Software, Mac & OS X | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Airport Issues Part 2: Self Assigned IP Address

Recently I had problems with my Airport assigning itself a “self-assigned IP address”.

self assigned IP

I tried various suggested methods for fixing this and none of them worked. However I managed to fix it in the end without any online help, just some common sense and various stages of trial and error. So in case it helps anyone else, this is what worked for me. 

What you will need:

  • an Ethernet (network) cable (and an Ethernet port on your Mac)
  • access to your network both Wired and Wireless (WiFi)**

**I am working on the assumption that your Wireless and Wired network are the same (both from the same router)  Continue reading

Categories: Mac, Mac & OS X | Tags: , , , , , , , , , , , , , , , , , , , | 3 Comments

A Solution for Volume Problems in OS X


For reference, I am using Snow Leopard, 10.6.8, on a Macbook Pro.  I don’t use external speakers, just the normal built in ones.

Recently, I had some problems with the volume in OS X. The symptoms were as follows: 

– the volume keys on the keyboard (F10, F11, F12) stopped working 

– if I pressed the volume keys they made the “plick” sound but the sound level did not increase or decrease or change in any way even when at full volume or muted

– although the volume indicator appeared on the screen showing that the buttons were working (as the volume bars increased or decreased), this had no effect on the actual sound volume itself

– the volume icon in the menu bar at the top had no effect on the volume

Strangely, I could control the volume perfectly using the System Preferences sound controls.  So clearly the volume was not broken. 

As far as I can tell this problem only occurs when use headphones or my graphics tablet.  I’m no expert but I think my poor Mac just gets confused about how it should allow the volume to be controlled.  For example, when I used my headphones to listen to music in iTunes I had all the above symptoms BUT for some reason I could still use iTunes to control the volume (as well  as being able to control the volume using System Preferences.  This is how I solve the problem when it occurs.  A lot of this may not be relevant but I’ll include it all as I’m not sure which bits are key to the solution. 

Step 1.  Go to System Preferences > Sound


Step 2.  On the Output Tab make sure your settings are correct for your system.  These are my settings:

I use my built-in speakers and use the audio port for Sound Output

Step 3.  This step is not  technically necessary, but in case it affects anything these are my settings on my Sound Effects tab.

I always set my master volume quite high and and make sure the Play feedback when volume is changed is ticked.  This makes sure that when you reboot you can hear if your volume problem is fixed or not.  

Step 4.  Remove any USBs or headphones you may have connected. 

Step 5.  Restart your Mac. 

Step 6.  Sign in as Admin and check your settings for Sound in System Preferences, and whether the volume controls (keys, menu bar etc.) are working properly.  If they are all OK then you should find that they are also working properly in all the other user accounts.

Categories: Mac & OS X | Tags: , , , , , , , , , , , , , , , , , , , , | Leave a comment

How to Lock and Unlock the Dock

Recently, I set up a Mac for my grandmother (yes, my grandmother, who is almost 90, has been gently coerced into using OS X and is doing better than a lot of much younger people I know). However, she had a few problems with what she called “programs disappearing from the side bit”. What was happening was that she was dragging icons out of the Dock by mistake, inevitably removing them from the Dock. So I locked the Dock to stop this happening.  And because it’s quite a handy thing to know, I thought I’d write a quick post about it.

The easiest way to do this is using the Terminal. For those who are unfamiliar with the Terminal there are really only 2 things I would mention about it.

1.) It is very powerful (it can destroy things if you are not careful) so make sure you are very clear about the commands you are using.

2.) It is very often the quickest and easiest way to execute a command cleanly.

So having said that, to work.


To Lock the Dock:

1.) Open Finder and go to Go > Utilities


2.) From the Utilities list choose Terminal

3.) In the Terminal type (or just copy and paste):

defaults write contents-immutable -bool true

4.) Then restart the Dock with the new settings by typing:

killall Dock

The Dock is now locked.


To Unlock the Dock


You may find that from time to time you want to add/remove programs from the Dock. To do this simply repeat steps 1 and 2 above, then

3.) In the Terminal type the command above with “false” instead of “true”

defaults write contents-immutable -bool false

4.) Restart the Dock (as above) using:

killall Dock

Now the Dock is unlocked.

[NOTE: If this doesn’t work for you try logging out and logging in again as Admin.]

Categories: Mac & OS X | Tags: , , , , , , , , , , , , , , , | 4 Comments

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