Posts Tagged With: problem

Solutions for: I downloaded the Wacom bundle for OS X but now I have Windows! Help!

I started writing this in response to someone asking for help with this, but my reply got so long I thought I’d just make it a post.

The Problem.

  • You downloaded the Wacom tablet bundle which was appropriate to your system at the time.
  • Your system crashed/broke/failed, essentially just died a horrible death.
  • You bought a new system but now your old downloads are not compatible with your new system.

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Bad News first…

I am sorry to be the bearer of ill news, but you can’t switch between dmg and exe downloads.  The choice you made on your first download is fixed and permanent.  The reason being (apologies if this is obvious) that the software is provided by separate companies (not Wacom) and therefore the license agreements are for one piece of software. It would be like buying Adobe Photoshop Elements for OS X and expecting Adobe to send you a Windows version when you get a new PC.
o
The Good News.

So that option is not open to you. However, I do have some advice as to what I would do in your situation. These are my solutions in order of preference (^-^)
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1. Set up OS X on an external drive
External drives are really cheap now. I have a backup clone of my system on one of mine. The drive is about 1TB cost me £60-70 and that was a few years ago. I think the OS X partition is about half that…
I personally would just buy a copy of OS X from Apple (Snow Leopard/Lion/Mountain Lion are only £14 now). I would recommend Snow Leopard as it is widely considered the most stable of all the OS X systems and it takes up the least install space. However, you should buy what is best for you. But there is a link below just for reference.
http://www.apple.com/uk/shop/product/MC573Z/A/mac-os-x-106-snow-leopard
You can find tons of tutorials about how to install OS X on to an external drive.
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2. Try using a virtual machine
I have used VMware on my Mac to successfully run several virtual Windows systems (obviously my tablet worked fine too) so I would recommend it (although I haven’t tried running OS X on a Windows system). But I know there are many different virtual machines for Windows you can try for free. VirtualBox is one I have heard good things about but I’m afraid I’ve never tried it personally.  Nevertheless, you would (again) be able to find tons of info on the internet about setting up an OS X system using Virtual Box. You would again need to purchase the OS X system, but what is £14 in the grand scheme of things?
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Note. An alternative to buying OS X, if you know someone with a Mac…
If you have owned a mac which died/stopped working, you legally own a copy of OS X, which through no fault of your own you now cannot use.  Therefore, if know someone with a working Mac you could just ask them to download the newest OS X (currently Yosemite) on to a USB for you, as technically it would be available to you if your mac was working. It is free after all. I think it is about 16GB (or possibly more) so you would need a suitable USB stick (or external drive partition). You would need to format the USB first, but that can all be done using Disk Utility. As ever, there are loads of walkthroughs on how to do this. In fact, it would be easiest to actually install OS X on the external drive using the Mac too, by booting into the Boot Manager (hold down Option when you hear the chime). Just remember NOT to click install straight after you have downloaded the installer as this would probably wipe the Mac you are using!

Once you have one of these up and running, simply redownload the bundled programs and install (of course you’ll need to install your tablet drivers etc).  It should all work fine.
Both these solutions would also work the other way (although you would have to buy Windows unless you have an install disc lying around. I have an old XP disc. Classic!). As I say, I have used VMware on my Macbook to run Windows and used my tablet (yes, with pressure sensitivity) so I know that it can be done.

But yes, that’s all from me. Hope this helps. Any questions, feel free to leave a comment below. I do try and get back to people eventually…
Good Luck (^-^)b

Categories: Art & Design, Art & Design Software, Graphics Tablets | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

A Solution for Solving OS X System Font Issues

So if you are reading this I assume you are plagued by OS X’s inability to cope with having more than one copy of the same font installed. 

You can easily tell if this is your issue as you will be constantly annoyed by capital A boxes.  See the example below ↓

Screen shot 2014-07-07 at 21.12.56
I was quite worried when I first saw this but actually it is a very minor problem in terms of fixability.  I had been installing a lot of custom fonts earlier in the day so it wasn’t difficult to put 2 and 2 together as to what was causing it. 

Two things must ye know of this issue…

(Blackadder Season 2 quote – I couldn’t resist – the wise woman  conversation is one of the best scenes in the whole show)

First… Macs make a fuss if you install multiple versions of the same font.

Second… The default Mac font is Lucida Grande, so this is generally the culprit for the vast majority of issues.

So with this knowledge in hand let us continue.

Surprisingly, you don’t actually have to delete or uninstall anything (or at least I didn’t) to solve this problem.   You do have to ensure that you resolve the conflicting fonts though to ensure that the problem doesn’t keep reoccurring.  But don’t worry, my solution is pretty simple.

 

Step One: Resolving conflicting font issues

The easiest way to do this is by using Font Book.  Because Font Book is a default OS X install straight from Apple it will tell you exactly what your Mac is unhappy with.  So…

1.)  Fire up Font Book

Applications > Font Book

2.)  Make sure you have selected the All Fonts list, then go down the font list until you come to a font that has an issue – any font with a clash will have a yellow triangle next to it. 

FONT ISSUE

3.)  Right click on the font and from the drop down menu choose Resolve Duplicates.

Screen shot 2014-07-07 at 22.15.39

If the issue is successfully fixed the multiple versions of the font will be turned off. 

Screen shot 2014-07-07 at 22.15.49
Step Two: Making your Mac realise that you have solved the font issues

So in order for your Mac to actually acknowledge that you have sorted out your conflicting font issues you need to empty your font cache.  A simple restart does not do this (yes I did try it as I always prefer not to use sudo commands unless I have to).  Your Mac will not notice all your hard work resolving all the font conflicts except under duress.  So…

 NOTE: You need to be an Administrator in order to use a sudo command so change users if you are not currently logged in as one.

1.) Open a Terminal window.

Finder > Go > Utilities > Terminal

Screen shot 2014-07-07 at 23.06.25

Screen shot 2014-07-07 at 23.08.25

2.)  Close all the apps that are running then type or copy and paste the following command:

sudo atsutil databases -remove

Screen shot 2014-07-07 at 23.17.54

 

3.)  You will be asked for your admin password.  Type it in.  The cursor will not move as you type so be careful.

4.)  Once the command has run (you will see several lines of script) close Terminal and restart your computer.  It is important that you do this straight away.

And that’s it!

Hopefully you will now find your OS X all happy and font issue free!  Hooray!

Categories: Mac, Mac & OS X, Macbook Pro | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 4 Comments

A Solution to Problems with Skype Video Calling

This is just a quick post about some problems I had with video calling on Skype recently.

If you arent sure how to make a video call on the new Skype (version 6) please read the walk through on the Skype website here

So my problem was that, although I had previously tested my built-in Macbook camera was working (but not running in the background) and I could even see myself under the Audio/Video tab in Skype Preferences, every time I pressed the video call button it tried its best to switch to video and then reverted back to voice call. 

Screen shot 2013-05-18

I really didnt understand what was going wrong.  As usual I turned to the internet for help, but in the end I managed to solve it myself with a few pointers to the reasons causing the problems.  Continue reading

Categories: Free Software, Mac & OS X | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

How to Stop Downloaded Files Opening Automatically

So I thought I’d write a quick post about this as it was a problem when I installed Firefox on my new system.  Basically what it boils down to is this:

Safari = Evil

Seriously.  Don’t ever use a browser that does things like this by default.  But I digress.

So, I had my Macbook Pro back all fixed and such and I installed Firefox and everything was working fine.  And then I downloaded a couple of pdfs using Firefox and they opened themselves automatically.  And it kept happening.  Whenever I downloaded a file, regardless of type – pdf, mp4, png or whatever, it would open automatically. 

Now, I do NOT like my computer to open things without me asking it to.  EVER. 

I assumed the issue was with the browser I was using, so, naturally, I was looking for a solution in the Firefox preferences.  I should have remembered that this had never ever happened before in all the ten years I have been using Firefox. But thinking logically, if you were having problems with files automatically opening after being downloaded using a browser, you’d think the problem would be with the browser, right?

WRONG!! 

The problem is NOT with Firefox!!  It is with Safari!!!  Stupid stupid Safari.  If you have Safari installed it is causing this problem!!!

But yes, rant over here’s the fix.  Continue reading

Categories: Firefox, Mac & OS X | Tags: , , , , , , , , , , , , , , , , , , , , , , , , | 22 Comments

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