Posts Tagged With: won’t load

Solving the iTunes Store “blank page” Issue

Just wanted to share this as it took me ages to work out why this was happening but only a few minutes to actually fix it.

So the symptoms…

> On opening iTunes, and selecting the iTunes Store, the home area would be sporadic bits of content with large gaps of nothing.
> When clicking through the tabs there would be nothing or just one or two bits of random content
> The App Store, Podcasts and iTunes U had absolutely nothing – just a completely white blank page

So I have spent a good amount of time wandering around the internet to see if I could find anything to help me. Apparently a LOT of people have had this issue (-_- ; )

Some people had quite extreme solutions like resetting keychains and putting through lots of commands and processes and deleting things as root. Others suggested changing the date or time or language.

However!

The one page that caught my eye and actually ended up solving this straight away was actually from Apple Support. But it was to do with issues signing in with your Apple ID.

Screen shot 2016-07-10 at 13.15.03

It had nothing to do with blank pages in the iTunes Store.

So why did it catch my eye?

Because it mentioned Safari, root of all evil and program of death and mayhem. (Oh, you are thinking that perhaps I am being mean, harsh, unfair? Read this post and then judge me.)

After having said issues with Safari before, I pretty much blocked everything I possibly could in the Safari Preferences.  However, I did not delete it. For this reason:

APPLE WILL ALWAYS FIND SOME WAY OF MAKING YOU REGRET DELETING ITS OWN PRODUCTS

evil Apple

There will always be something; some reason that you need some default Apple program to run other things.

And I was right. Because what the Apple Support page says is…

If you’ve blocked cookies in Safari, you might be asked to sign in repeatedly when you try to view your account information in the iTunes Store.

And I thought, this has nothing to do with my problem. I can sign in fine. It can’t work… Surely… I mean, iTunes has nothing to do with Safari. I don’t even use Safari. How can that possibly change anything…? And other people have deleted and reset all sorts of complicated things. Can Safari really be that annoying? Can it really have that much destructive power inside my system that it stops iTunes working?

Of course the answer is

YES!!!

I went into the Safari Preferences and in the Privacy tab reluctantly changed Block Cookies from “Always” to “From third parties and advertisers“.

Screen shot 2016-07-10 at 13.06.05

Closed Safari. Restarted iTunes. And yes, everything worked! It all loaded. EVERYTHING. I could browse Apps and Podcasts galore.

So yes… Now it works.

Nevertheless, I reserve the following space to rant about how annoying stupid stupid Safari is!!!! WHY DOES IT KEEP AFFECTING THINGS THAT HAVE NOTHING TO DO WITH IT??!?!?! AAARRGHHHHHHH!!!! STUPID USELESS PIECE OF LESS THAN RUBBISH!!!! AT LEAST SOME RUBBISH CAN BE REUSED AND RECYCLED!!!! *GODZILLA STOMPS ALL OVER SAFARI*

If you want to look you can find the original Apple Support message here:

https://support.apple.com/en-gb/HT203381

I hope this helps.

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Categories: Mac & OS X | Tags: , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Having a few problems after a Firefox upgrade…

Just wanted to dash out a quick post about problems I had with a recent Firefox upgrade.  I would like to add that I am a loyal Mozilla Firefox user and although I do have Safari (it came with my Macbook Pro) I never use it except when needs must.

Foxkeh – the official Japanese mascot of Firefox

Anyway I upgraded to Firefox 14.0.1 after being prompted by the usual message about security and stability and so on.  And after restarting and all that jazz, I found that half the sites I usually use (e.g. youtube.com) at wouldn’t load and the rest (e.g. Google) were so slow that you could go away and make a cup of tea between each new page.

So clearly something was amiss.  I have actually never had this sort of problem with Firefox, even back on old Windoze.  At first I thought it might be my network running slowly or the website servers being down, but when fired up Safari everything worked fine.  So clearly it was a Firefox problem.

After reading various posts (which didn’t really help) I decided to just try a few things and see if I could fix it myself.  I tried deleting all my cookies and history, rebooting the system etc but nothing changed.  So I decided to uninstall and reinstall a previous version.  For the record I installed Firefox 13.0.1 and it is working like a charm (so far anyway).

For those who want to install a previous version of Firefox you can find one here.  A few words about installing a previous version of Firefox:

1.)  Mozilla will try to dissuade you from installing a previous version as it is not as secure as the most recent version.  However, I have not had any problems.

2.)  “b” means beta, these are often unstable so it’s best to go with the most recent of the previous stable versions e.g. in my case I downgraded to 13.0.1.

3.)  Make sure you uninstall your current Firefox before installing an older version.  If you are using a Mac just drag the Firefox icon from the Applications folder to the Trash.  You’ll probably have to authenticate this unless you’re Admin.

4.)  It’s best to back up your bookmarks just in case of accidents.  I didn’t have any problems but it’s not rocket science to create a backup just in case.  Just go to Bookmarks > Show All Bookmarks

Then from the Star button you can either Backup or Export Bookmarks to HTML.  I usually do both just in case.

 Although this may all seem obvious, I’ll just run through the uninstall/install process quickly.

1.)  To uninstall Firefox (in OS X) simply open your Applications folder and drag Firefox to the Trash.  You should empty your Trash before installing a previous version to avoid potential problems.

2.)  Download the version you wish to install from this page.

3.)  Open the .dmg and drag Firefox into your Applications folder.  You will need to authenticate this if you are not Admin.

A Quick Note:

I have turned off my Firefox updates to stop it returning to the problem version.  It will do this if you leave your Firefox updates to default.  To stop this automatic update happening go to Firefox > Preferences and then from the menu choose Advanced > Update.  Then you have two options, either:

  • Check for updates, but let me choose whether to install them (which can be a pain in the neck as it helpfully checks for you at least once every time you use Firefox)

or,

  • Never check for updates (this is fine as long as you check manually once in a while)

To update Firefox manually simply go to Firefox > About Firefox > Check for Updates.

Categories: Firefox, Free Software, Mac & OS X | Tags: , , , , , , , , , , , , , , , , , , , , | 1 Comment

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