Posts Tagged With: step by step

A Solution for Solving OS X System Font Issues

So if you are reading this I assume you are plagued by OS X’s inability to cope with having more than one copy of the same font installed. 

You can easily tell if this is your issue as you will be constantly annoyed by capital A boxes.  See the example below ↓

Screen shot 2014-07-07 at 21.12.56
I was quite worried when I first saw this but actually it is a very minor problem in terms of fixability.  I had been installing a lot of custom fonts earlier in the day so it wasn’t difficult to put 2 and 2 together as to what was causing it. 

Two things must ye know of this issue…

(Blackadder Season 2 quote – I couldn’t resist – the wise woman  conversation is one of the best scenes in the whole show)

First… Macs make a fuss if you install multiple versions of the same font.

Second… The default Mac font is Lucida Grande, so this is generally the culprit for the vast majority of issues.

So with this knowledge in hand let us continue.

Surprisingly, you don’t actually have to delete or uninstall anything (or at least I didn’t) to solve this problem.   You do have to ensure that you resolve the conflicting fonts though to ensure that the problem doesn’t keep reoccurring.  But don’t worry, my solution is pretty simple.


Step One: Resolving conflicting font issues

The easiest way to do this is by using Font Book.  Because Font Book is a default OS X install straight from Apple it will tell you exactly what your Mac is unhappy with.  So…

1.)  Fire up Font Book

Applications > Font Book

2.)  Make sure you have selected the All Fonts list, then go down the font list until you come to a font that has an issue – any font with a clash will have a yellow triangle next to it. 


3.)  Right click on the font and from the drop down menu choose Resolve Duplicates.

Screen shot 2014-07-07 at 22.15.39

If the issue is successfully fixed the multiple versions of the font will be turned off. 

Screen shot 2014-07-07 at 22.15.49
Step Two: Making your Mac realise that you have solved the font issues

So in order for your Mac to actually acknowledge that you have sorted out your conflicting font issues you need to empty your font cache.  A simple restart does not do this (yes I did try it as I always prefer not to use sudo commands unless I have to).  Your Mac will not notice all your hard work resolving all the font conflicts except under duress.  So…

 NOTE: You need to be an Administrator in order to use a sudo command so change users if you are not currently logged in as one.

1.) Open a Terminal window.

Finder > Go > Utilities > Terminal

Screen shot 2014-07-07 at 23.06.25

Screen shot 2014-07-07 at 23.08.25

2.)  Close all the apps that are running then type or copy and paste the following command:

sudo atsutil databases -remove

Screen shot 2014-07-07 at 23.17.54


3.)  You will be asked for your admin password.  Type it in.  The cursor will not move as you type so be careful.

4.)  Once the command has run (you will see several lines of script) close Terminal and restart your computer.  It is important that you do this straight away.

And that’s it!

Hopefully you will now find your OS X all happy and font issue free!  Hooray!

Categories: Mac, Mac & OS X, Macbook Pro | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 4 Comments

Kobo Touch Crash Fix

I am not having a good week with technology – my Mac HD failed (again) and my Kobo just crashed. My Mac I got fixed using AppleCare, which I found out expires tomorrow!! Yes, I’m living on the edge, cutting it pretty fine!!! (x_x;)

But my Kobo was another story.  It has never crashed before and I felt a bit at a loss.  But then practical thinking kicked in and I actually managed to fix it in less than 10 minutes.  My solution is at the bottom of the page, but one of these other less violent methods may work for you.


So the symptoms were as follows:

  • Kobo Touch stuck on one page
  • No response from touching the screen
  • No response from pressing the Home button
  • No response from sliding the Power button for 5, 10 or 30 seconds
  • No response from connecting to power supply (just green charging light)

Methods to Try

I tried these things first, as recommended by many users.

1. A Basic or Standard Reset

This will just reboot the device. 

(You are meant to turn your device off before doing this but generally the reason you are doing a reset is because the device won’t respond.  The people who write these instructions probably didn’t think that far.  Anyway.)

To do this:

1.) Turn off (if you can).

2.) Locate the tiny reset button which is either at the top near the power button or on the bottom of your Kobo.

3.) Use a piece of wire or a paperclip or a mechanical pencil and press the button down until you feel it click.

4.) Your Kobo should restart.

(This didn’t work for me.  My Kobo power light just flashed blue twice and then the light went dark again.  The screen was still stuck on the same page.)


2. A Factory Reset

This wipes your device and restores it to the Factory settings.

To do this:

1.) Turn off (if you can).

2.) Slide the Power button and press the Home button at the same time. The Power light should start flashing blue.

3.) Keep holding both buttons until you see your device screen restarting itself.

(As above, this didn’t work for me. My Kobo power light just flashed blue a few more times and then the light went dark again.  The screen was still stuck on the same page.)


3. Connecting to a Computer

Sometimes this can jump start the device, shocking it into responding.  Just connect using your cable and see if anything changes.

(As before, this didn’t work for me. My Kobo didn’t even acknowledge the connection and neither did my Mac.)


4. My Solution

Sometimes all your device needs is a good kick up the backside. 

At this point I got a bit annoyed and disconnected my Kobo from my Mac. And then proceeded as follows:

1.) Connect your Kobo cable to your laptop (PC, Mac, whatever computer you have available) but not to your device.

2.) Get a good grip on your device and push the cable connector into the Kobo with a certain amount of force (but obviously not so much it damages the device).

3.) Hold the cable connector and continue to apply pressure (but again not so much it damages the device).

My device responded after about 10 seconds and went to the usual “do you wish to connect to this computer” screen.

After I ejected my Kobo and disconnected from my Mac, the screen locked for a few minutes and went completely blank.  However, I slid the power button to turn it off and then turned it back on again and it was fine.

It seems OK now. Turns on and off, sleeps, all my books are still there and responding, my home button works…  A very strange glich. 

However all’s well that ends well (^-^)b
Recently I was actually given a Kobo Touch to fix that failed with all of the above. However I managed to jump start it by using my solution above but connected to a mains socket rather than a computer. 

I would only recommend this method if all other options have failed as it could potentially kill your device completely. 

I used the usb plug adapter that came with my iPhone and a surge protected plugboard.  The device took much longer to respond (maybe up to 40 seconds of pressure) and a few attempts (although this may just be that I did not try for long enough at first). But yes, if you are willing to take the chance give it a whirl.  The owner said all her books were still there and it has been working fine ever since, so could be worth it.

P.S. If you have gone through this and managed to recover your ebooks, I recommend you back up your books using Calibre.  You can use Calibre to make a library of the ebooks on your Kobo and store them on your computer.  Plus you can then back up the whole library to an external drive so you have them saved if your HD fails.  If you are interested have a look at my post (btw Calibre is freeware):


Categories: e-Books & e-Readers, e-Readers, Kobo Touch | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 18 Comments

How to Sync your iPhone to a new Mac without Erasing your Data (a complete step-by-step guide)

My Macbook Pro hard-drive failed recently.  It was only about a year and a half old and it just went down without warning.  No slowing of the system, no problems, no crashes.  It just died suddenly. 

Anyway, I had Apple Care so I got it fixed for free with a shiny new HD.  However, I lost all my settings including the data relating to my iPhone to iTunes sync.  I spent the last 3 months trying to get my iPhone and the new HD to talk to each other.  But every single thing I tried didn’t stop me getting the unbelievably irritating message:

iphone erase and restore

But my persistence has finally paid off and I have actually successfully synced my iPhone to my new HD.  And, I have of course beaten (and beaten deep into the ground) the stupid stupid annoying irritating erase and sync message. This fills me with a sense of pride and accomplishment.

While I was trying and failing to fix the problem I read many many different solutions and also many different ideas about which software to use and so on.  I also read countless times that it was not fixable and that I had to erase my iPhone.  Or that I had to jailbreak it.  In any case I did not find one clear cohesive step by step to solving this problem.

So I would like to share my solution in the hope that it will help other people get themselves out of this ridiculous situation.  This is my own complete and extremely detailed step by step guide to syncing an iPhone with a second/new Mac without losing/deleting/erasing any data. 

This solution does not require jailbreaking or anything of that nature, nor does it require you to erase anything from your iPhone.

And yes, this is EXACTLY what I did to get my iPhone to sync with my new HD and iTunes. Continue reading

Categories: Free Software, iPhone, Mac, Mac & OS X, Macbook Pro | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 27 Comments

How to Stop Downloaded Files Opening Automatically

So I thought I’d write a quick post about this as it was a problem when I installed Firefox on my new system.  Basically what it boils down to is this:

Safari = Evil

Seriously.  Don’t ever use a browser that does things like this by default.  But I digress.

So, I had my Macbook Pro back all fixed and such and I installed Firefox and everything was working fine.  And then I downloaded a couple of pdfs using Firefox and they opened themselves automatically.  And it kept happening.  Whenever I downloaded a file, regardless of type – pdf, mp4, png or whatever, it would open automatically. 

Now, I do NOT like my computer to open things without me asking it to.  EVER. 

I assumed the issue was with the browser I was using, so, naturally, I was looking for a solution in the Firefox preferences.  I should have remembered that this had never ever happened before in all the ten years I have been using Firefox. But thinking logically, if you were having problems with files automatically opening after being downloaded using a browser, you’d think the problem would be with the browser, right?


The problem is NOT with Firefox!!  It is with Safari!!!  Stupid stupid Safari.  If you have Safari installed it is causing this problem!!!

But yes, rant over here’s the fix.  Continue reading

Categories: Firefox, Mac & OS X | Tags: , , , , , , , , , , , , , , , , , , , , , , , , | 22 Comments

How to downgrade from iTunes 11 to iTunes 10.7 + Solutions to Error (-42408) and iPhone Syncing Issues

After using iTunes 11 for about a month, to give it a chance after my initial disgust (see this post), I couldn’t stand it any longer.

And, after weighing up various options, including various alternative players, I decided to downgrade to iTunes 10.7. iTunes 10.7 supports iOS 6 so I would still be able to sync my iPhone while enjoying all the features and aesthetics which are sadly (and annoyingly) lacking in iTunes 11.

I can confirm that by using this method my iPhone, which is currently running iOS 6, does not get the “restore factory settings” error and has no problems syncing and accessing all the apps I downloaded using iTunes 11.

I also did not get the dreaded error message (-42408).

I had both these problems when I tried to downgrade previously.  So this guide also provides a solution to these errors.

I would also like to add that my iPhone is not jailbroken (just FYI).

Continue reading

Categories: Free Software, Mac & OS X, Macbook Pro | Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 20 Comments

How to Install Fonts on a Kobo: Step by Step

I recently found out that it is possible to install new fonts on a Kobo Touch.  After reading information on several different sites I finally managed to get this working.  And it was actually really simple to do.  So to save anyone else the hassle, here is a step by step guide.  This is a comprehensive guide so some of the steps may seem obvious.  But I thought I may as well be as detailed as possible seeing as I get really frustrated when people write incomplete guides. 

OK, here we go. Continue reading

Categories: e-Books & e-Readers, e-Readers, Kobo Touch | Tags: , , , , , , , , , | Leave a comment

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